Follow

Billing Center Documentation

Orange_Line.png
This document explains the features and customization options of the DECK Billing Center as well as the initial information required for DECK to set up your automated invoice generation.Orange_Line.png 

Features

The DECK Billing Center is a tool for automatically generating invoices directly from your energy data. The invoices are generated on a month to month basis. The day of the month that they will generate on is customizable as is the cost per kWh. There are several other customization options that will be explained in detail below.

Currently each device that is to be billed will generate a separate invoice. Totals can be adjusted or completely overridden as necessary by the user and invoices will update to reflect these modifications automatically.

Customization Options

There are two pages involved in applying customizations to invoices.

Billing Center Settings

This page can be reached by clicking the “Settings” link in the upper right hand corner of the
billing center page.

Billing_1.png

On this page you can customize information that can then be selectively included on any of your invoices. This includes address/contact information, any legal information, FAQ text, customer service information, and a custom logo for the invoices.

Note: currently only one logo can be uploaded for all of your invoices.

On this page you can also set the number of days after initial invoice generation that the bill is due. This will generate a notification for your convenience and will not automatically send the bill to your customers.

If you modify any of these settings make sure to click “Save” before navigating away from the page. If you wish to upload a logo make sure it is in jpg or png format.

System Specific Settings

The “Settings” page on a location allows for the customization of that sites associated invoices. On this page you can set the Cost per kWh, the start date for your invoices (the beginning date of the data you would like to use for the invoices), which day of the month to generate on, and select/deselect which optional information from the global Billing Center settings (described above) to include on the invoice for that system. If you need to add Sales Tax to your invoices then you can do so from this page as well.


You can navigate to the sections for the system specific settings for the Billing Center using the settings navigation panel (shown below).

Billing_3.png

Cost Allocation

The Cost per kWh setting is found under the “Cost Allocation” heading. This price is determined internally by your company and is not configured by DECK unless provided during the initial setup process. Be sure to click “Save” when finished.

Billing

The options for which parts of the global Billing Center settings appear on the invoices for this system are under the “Billing” link. Each section has a checkbox that can be individually selected or deselected. Be sure to click “Save” when finished.

There is a “Host Address and Contact Information” setting that will add contact information for the specific customer being billed with that invoice to the generated PDF.

There is also a “Buyout” setting that can be used if you would like to add a dollar value for customers to purchase the system they are being billed for (this is rarely used). If you do not want this to appear on your invoice then make sure that the “Hide from host” checkbox is marked. Be sure to click “Save” when finished.

Information Required for Initial Setup

In order for DECK to complete the initial setup of your Billing Center the following information is required:

Host company (the company being billed, usually your customer)
Owner company (the company doing the billing, usually your company)
Cost per kWh

Additionally if you provide DECK with some or all of the following information during the initial setup then it will be configured for you as well:

Your Address/Contact Information
Legal Information (appended to the monthly invoice)
FAQ Text
Customer Service Text
A Logo for your invoices

 

If these are not provided they must be configured by the user. All of these items can be configured once the Billing Center has been made available.

Publishing and Adjusting Invoices

Overriding and Adjusting Invoice Totals


If you need to add additional fees or override the total amount on an invoice then you can use links located under the “Actions” column in the Billing Center.

Billing_4.png

Use the Adjust Total tool for adding an additional fee to the invoice. Clicking this link will bring up a popup with two text boxes.

Input your adjustment value into the “Adjustment” box and then you can optionally add a comment or use the comment section to provide a breakdown of the adjustment (fees, credits, etc).

Billing_5.png

If you need to override the total of the invoice then use the “Override Total” link. This will pop up a similar looking window to the adjustment link without the comment section. Use this if you do not need to provide any additional information on the change made to the invoice.

Using either of these tools will cause the invoice to be regenerated, if the invoice does not regenerate within 24 hours please contact customer support.

Downloading and publishing your invoices

Before publishing your invoice use the download link for the PDF of the invoice to confirm that it appears as expected. The download link is in the “Invoice” column of the Billing Center, and will have the form “#Dxxxx”, where xxxx is the invoice ID.

Once you have confirmed the invoice is correct, use the “Publish” link to add that invoice to the “Unpaid Invoices” list. Currently the best option for getting the invoice to your customer is to manually download the PDF once it is published and send it directly to them.

Once the bill has been paid then use the “Mark Paid” link to move it to the “Recent Payments” section and mark the type of payment.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk