DECK policy is to pass along to our customers current warranty coverage from hardware manufacturers at the time of sale per each device. Warranty terms seen here are subject to change without notification from DECK. Contact the hardware manufacturer for complete current warranty details.
10 Year Warranty
A ten year warranty applies to the following products: Sunny Boy SB700U purchased after October 1st 2007, SB3000US, SB4000US, SB5000US, SB6000US, SB70000US.
5 Year Warranty
A five year warranty applies to the following products: Sunny Boy SB700U purchased before October 1st 2007, SB1100U, SB1800U, SB2100U, SB2500U, SB3300U, SB3800U, and Windy Boy. A five year warranty also applies to Sunny Beam, Sunny WebBox, Sunny Matrix, Sunny Sensor Box, Sunny Boy Control (Light Plus) purchased after April 1st, 2005.
2 Year Warranty
The two year warranty applies to the following products: Sunny Beam, Sunny WebBox, Sunny Matrix, Sunny Sensor Box, Sunny Boy Control (Light Plus) purchased before April 1st, 2005.
The SMA factory warranty covers any repair or replacement part costs incurred during the agreed period, beginning on the device’s purchase date, subject to the conditions listed below. This is not associated with the durability warranty.For devices purchased after April 1st, 2005, you can acquire an extension of the SMA factory warranty, valid for 10 years from the date of purchase. The prices are based on the respective SMA price list valid at the time the purchase contract was signed. Please contact the SMA Technical Service Line for more details at +1 530 273 4895 or by fax at +1 530 274 7271
If a device becomes defective during the relevant SMA factory warranty period, one of the following services, as selected by SMA, will be performed at no charge for materials or labor costs:
- Repair at SMA, or
- Repair on site, or
- Exchange for a replacement device of equivalent value according to model and age.
In this case, the remainder of the warranty entitlement will be transferred to the replacement device. In such an event, you would not receive a new certificate, as your entitlement is documented at SMA.
Upon acquisition of a warranty extension after expiry of the standard warranty period, the extension only begins after a grace period of four weeks after receipt of the warranty extension order at SMA. Any repairs during this period are at the customer’s expense.
For determination of warranty entitlement, please submit a copy of the purchase receipt, or a copy of the warranty certificate, and if applicable, evidence of the warranty extension. The type plate on the device must be completely legible. Otherwise, SMA is entitled to refuse to provide warranty service.